All your wholesale Business Telco needs related to Phones, Cloud and Data services on Australia's best national networks.
More than 90% of businesses pay over 20% more than they could be paying. Protel helps you to cut costs while maintaining a high service quality.

When should you contact Protel?
- Cost Reduction - When you want to get serious about cost reduction and demand more from your businesses communication services.
- IP Phones - Looking to upgrade or get better features from your phone system and communication tools.
- Service Issues – Your business needs better advice, support and pro-active locally based account management.
- Contract Review - Your business is conducting a review of your current communication services and wants unbiased independent advice.
- Office Relocation – The perfect time to review your Phone, Cloud and Data services and contracts.
- Advice – Your confused by all the market information and just want answers without the sales pitch and ‘smokescreens & mirrors’.
- Partner Program – You want to become a ‘ready made’ telco without the upfront expense and have control over your own destiny. More information – Partner Program
The Products We Specialise In Include

Phone and data services

Phone systems – traditional and hosted IP phones

Fully managed telecommunications solutions

One-off cost and service audits

Contract reviews and independent consultancy

Office relocations
Why PROTEL?

Business Values
Protel’s core values are based around being Accountable, Honest, Reliable, Trustworthy and Proactive. With over 20 years experience in Telecommunications and dealing with our Customers, our Team has realised, if you constantly measure and aim to improve on the core values, then the end result will be - ‘FOCUS ON THE CUSTOMER AND ALL ELSE WILL FALL INTO PLACE’

Wholesale relationships and suppliers
Protel has wholesale arrangements covering all the major networks across Australia including Telstra, NBN, AAPT and Vocus to name a few. What this means to our customer is: greatly improved discounted rates, more choice and options to consider, saves our customers time, not having to speak to multiple vendors and network providers.

No Telemarketers or direct Sales people
Protel do not have Telemarketers or a direct Sales Team. Most of our new customers come to Protel via a referral from an existing customer or supplier. Our Business Retention rate is better than 98% which is very unique in this industry. This reinforces the Values of the business.

Market Tested
All Protel’s product offerings and support services have been tested over time and through Teir 1 providers. We will only recommend services that we would use in our own business.
Business - Industrial and Commercial Auctions
Protel works with any business size – from a small two person businesses through to large national multi office enterprise. Over 90% of our clients come to Protel through a referral from another client or industry contact. Our business retention rate is over 98%, which speaks for our exceptional service, profound knowledge and efficient telecommunications solutions. Read what our clients say about us.


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What Protel Clients Say
I suggest to any business that they request Protel conducts an audit of their current billed communication costs and services. No downside, no cost and your business will benefit!
Since 2010, the team at Protel has managed and consulted to our business in the area of communications. Their account manager also provides ongoing audits and recommendations to ensure costs and services are best managed over time. Through ongoing recommendations, the costs have reduced significantly compared to earlier bills. Essentially, this support has taken the hassle out of us trying to understand a constantly changing communications market and get the best for our business.
Overall customer service is responsive and a direct line to a customer service team means that the person who answers your call… manages the request, whatever it may be! A nice change from the department shuffling and lack of professionalism we used to experience years ago.
For any business looking at reducing cost and maximising the performance of their communication requirements with a hassle-free, professional service through the best tier 1 networks in Australia, I recommend having Protel review your current costs and services.
Following the appointment of the team at Protel as my business’s Telecommunications consultant in 2011, as expected we obtained considerable savings on our phone costs. However, what was not expected was the care, attention to detail and consistent communication that came from not only the executive team but from the very skilled service team. We have also tested their support and communication abilities with an office move. Without requesting a review, we were recently provided with recommendations to further reduce costs related to our fixed line services and call costs. I have no hesitation in recommending their dedicated service and support to any business.