About Us

When was the last time your business had a no cost or obligation independent audit completed on your Telecommunication services and costs?

Welcome to Protel

We Are Business Communication Experts

Since the mid-90’s, the team at Protel has been providing a range of specialised telecommunication services to businesses across Australia.

Detailed, no-cost audits of voice, mobile and data services – the audit benefits our clients in 100% of cases
Fully managed billing, account management and support services via our wholesale arrangements through the leading network providers, such as Telstra, NBN, AAPT, TPG and VOCUS to name a few.
Ongoing specialised advice in relation to new technology, IP Phones services and hardware needs covering all aspects of businesses unified communication needs

What makes Protel different?

The best Australian networks, products and services at a lower cost – Protel’s clients have access to the best networks in Australia for their Voice and Data services. However due to several reasons, the majority of businesses continue to pay a minimum of 20% more than they could be paying. Our Wholesale arrangements are not based on set rate plans or commission based Sales Teams, so we can formulate the savings and new rates to meet the client’s objectives and minimise the cost.

Independent, no-cost and no-obligation audit

Many other companies in Australia who provide an audit service charge upfront fees and/or a large % of the savings and do not guarantee the savings or provide ongoing support. Many are not independent and the savings are based on set pricing plans tiered to the customers spend level. Our audit is provided at no cost and we will maximise the potential for our clients to reduce costs, uncover issues with your current billing and explain a range of options to achieve our client’s objectives and the best result for your business.

Vested commitment

The majority of staff at Protel have a financial vested interest in our business. This creates a focus on long-term relationship management with our clients and exceeding their expectations. We’re passionate about long term relationships with our clients. The result is a better than 98% business retention rate.

Specialised account management

Our clients have a direct line and single point of contact at Protel for all their needs. The majority of our account management team have been advising to the same business since the relationship commenced. How many proactive account managers has your incumbent network provider had managing your business communications over the past 5 years?

When should you contact Protel?

When you want to get serious about cost reduction and demand more from your businesses communication services.

What Protel Clients Say

Following the appointment of the team at Protel as my business’s Telecommunications consultant in 2011, as expected we obtained considerable savings on our phone costs. However, what was not expected was the care, attention to detail and consistent communication that came from not only the executive team but from the very skilled service team. We have also tested their support and communication abilities with an office move. Without requesting a review, we were recently provided with recommendations to further reduce costs related to our fixed line services and call costs. I have no hesitation in recommending their dedicated service and support to any business.

Since 2010, the team at Protel has managed and consulted to our business in the area of communications. Their account manager also provides ongoing audits and recommendations to ensure costs and services are best managed over time. Through ongoing recommendations, the costs have reduced significantly compared to earlier bills. Essentially, this support has taken the hassle out of us trying to understand a constantly changing communications market and get the best for our business.
Overall customer service is responsive and a direct line to a customer service team means that the person who answers your call… manages the request, whatever it may be! A nice change from the department shuffling and lack of professionalism we used to experience years ago.
For any business looking at reducing cost and maximising the performance of their communication requirements with a hassle-free, professional service through the best tier 1 networks in Australia, I recommend having Protel review your current costs and services.

The team at Protel have been assisting and advising to my business for over 10 years, both as a client and also a strategic partner to support my businesses consulting services. Due to Protel’s independent advice, consistent outstanding results and broad industry experience with the major Australian network providers (including Telstra and Optus), the results Protel achieves set them apart as clearly an industry leader. Protel understand all the options in the market and present a range of solutions for a client to make a clear and informed decision to best match their business situation and needs. If any business is serious about reducing costs and improving the level of services in relation to their communication needs, there is no need to look any further than Protel. Protel has consistently achieved savings for our clients of between 15% and over 30% and often without the need to change network providers. Fixed line, mobile, data, NBN, office phone hardware, VoIP and VPN’s are all covered by Protel.
I suggest to any business that they request Protel conducts an audit of their current billed communication costs and services. No downside, no cost and your business will benefit!

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