Independent Telecommunications Audit

Following the appointment of the team at Protel as my business’s Telecommunications consultant in 2011, as expected we obtained considerable savings on our phone costs. However, what was not expected was the care, attention to detail and consistent communication that came from not only the executive team but from the very skilled service team. We have also tested their support and communication abilities with an office move. Without requesting a review, we were recently provided with recommendations to further reduce costs related to our fixed line services and call costs. I have no hesitation in recommending their dedicated service and support to any business.

Since 2010, the team at Protel has managed and consulted to our business in the area of communications. Their account manager also provides ongoing audits and recommendations to ensure costs and services are best managed over time. Through ongoing recommendations, the costs have reduced significantly compared to earlier bills. Essentially, this support has taken the hassle out of us trying to understand a constantly changing communications market and get the best for our business.
Overall customer service is responsive and a direct line to a customer service team means that the person who answers your call… manages the request, whatever it may be! A nice change from the department shuffling and lack of professionalism we used to experience years ago.
For any business looking at reducing cost and maximising the performance of their communication requirements with a hassle-free, professional service through the best tier 1 networks in Australia, I recommend having Protel review your current costs and services.

The team at Protel have been assisting and advising to my business for over 10 years, both as a client and also a strategic partner to support my businesses consulting services. Due to Protel’s independent advice, consistent outstanding results and broad industry experience with the major Australian network providers (including Telstra and Optus), the results Protel achieves set them apart as clearly an industry leader. Protel understand all the options in the market and present a range of solutions for a client to make a clear and informed decision to best match their business situation and needs. If any business is serious about reducing costs and improving the level of services in relation to their communication needs, there is no need to look any further than Protel. Protel has consistently achieved savings for our clients of between 15% and over 30% and often without the need to change network providers. Fixed line, mobile, data, NBN, office phone hardware, VoIP and VPN’s are all covered by Protel.
I suggest to any business that they request Protel conducts an audit of their current billed communication costs and services. No downside, no cost and your business will benefit!